One seller commenting about search wrote, “I would like to see category managers on the US eBay site that understand how buyers attempt to search for what they want.” “If a buyer opens a request under a false reason, such as item not as described when they earlier stated in messages that they found one at a better price, and then customer service rep cannot do anything to change the reason.” One seller said eBay needed to do away with automating their return request and refund request systems. Returns were another area of dissatisfaction for some.
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because buyer didn’t read item description or because buyer THOUGHT he should have received the item sooner or simply because post office delayed the package).” Sellers often receive “defects” for reasons outside of their reach, or for no reason at all (i.e. post office delays), sellers are considered to be at fault by default. When problems caused by 3rd party happen (i.e. “Sellers pay high fees, and have little to no chances to defend themselves in case of an issue with a buyer. Some respondents said eBay was focused on buyers to the detriment of sellers. One of those changes is eBay’s takeover of payments – “I am incarcerated in the Managed Payments program,” said one, and some expressed their dissatisfaction that it would become mandatory for all sellers.Īnother change some sellers said was unwelcome: the Good Til Cancelled mandate that went into effect in March 2019 in which eBay took away the ability of sellers to set the duration of their fixed-price listings and imposed monthly recurring billing. “No one has time to deal with the nonsense.” “They need to stop with the mass amounts of changes and time consuming rules and procedures,” said one seller. Some praised a new feature that lets sellers make offers to customers who are “watching” their items, called Seller Initiated Offers.īut some sellers said they were not happy about the pace of changes eBay makes to the site, both in terms of features and policies. Something needs to be done about bidders who don’t pay.” Would hate to see auctions go as they still have a place. “I use auctions about 20% of my listings. One respondent put in a plug for the auction format and also pointed to deadbeats as a problem.
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Particularly noteworthy was the fact numerous respondents said eBay customer support had greatly improved – though some did not agree (“Call three different times for the same issue and you will receive three different answers,” wrote one seller.) “eBay charges higher fees, but gives a lot of freebies and discounts to regular sellers too… so it kind of washes out,” said another. They eased up on the seller control a bit and seems like they finally are regulating the bad buyers and scammers out there.” “eBay is decent to sell on, bringing in buyers is great. It also ranked the highest as a recommended selling venue.Īccording to numerous respondents, eBay has improved this year, and while numerous sellers called eBay fees high, the site draws traffic and generates sales, many said. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 10 online marketplaces included in the survey.ĭescription: Auction format, fixed price, storefronts and general merchandiseĮBay came in 1st place in the 2020 Sellers Choice Awards and picked up an award for Profitability for the 7th straight year. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Ease of use and traffic are hard to beat, though sellers dislike the pace of change. EBay came in 1st place in the 2020 Sellers Choice Awards and snagged two individual awards: one for Profitability (for the 7th straight year) and one as the most Recommended marketplace.